Akai vintage vinyl platenspeler AP-Q55€ 95,00
The Ultimate Question
€ 5,00
Ophalen of Verzenden
531sinds 3 apr. '24, 19:54
Kenmerken
ConditieZo goed als nieuw
OnderwerpManagement
Beschrijving
Management boek voor marketeers/ economen. Hard cover. Nooit gebruikt.
Samenvatting
In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: 'Would you recommend us to a friend?' By asking customers this question, you identify detractors, who sully your firm's reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth. You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power. In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.
Samenvatting
In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: 'Would you recommend us to a friend?' By asking customers this question, you identify detractors, who sully your firm's reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth. You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power. In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.
Advertentienummer: m2100287900
Populaire zoektermen
marketing@questjunior.nlbasisboek online marketingsamengevat economie havoalgemene economie en bedrijfsomgevinggrondslagen van de marketing in Boekenhandboek organisatie en managementprincipes van marketing 7e editiefinancieel management en financieringsamengevat economie vwothe witcher boekenpincode economiepraktische economieprincipes van marketing 8e editiethe new food in Boekenbasisboek facility management 3e drukvw t3 versnellingsbakisabel marant zwartscab design stoelenpiranhariempje kinderstoel