Master the core subject principles of Business Operations and processes with this market-leading text.



This innovative text approaches the subject from a managerial perspective, providing clear and concise coverage of the nature, principles, and practice of operations and process Management.

The content is organised around diagnostic questions, which relate theory to the key issues managers face in the workplace. Each chapter provides a range of examples, frameworks, and techniques designed to help you better analyse existing operations and understand ways to deal with operational and process challenges.

This new edition includes new case studies drawn from a diverse range of industries and regions, covering new topics such as servitisation and the co-creation of services.

This text introduces operations and process Management for everyone who wishes to understand the nature, principles and practices of the subject, inspiring a critical and applied mastery of the core principles and processes, which are fundamental to successfully managing Business Operations.