Bedrijfsomschrijving

Segway-Ninebot is a global leader in smart electric transport. The company started in 1999 with the well-known Segway Personal Transporter and has grown into an international brand that helps people move in an easier and more enjoyable way.

After joining forces with Ninebot in 2015, the company now focuses on designing, developing and building modern short-distance transport products. Think of e-scooters, e-steps, self-balancing vehicles and other high-quality electric mobility solutions used by consumers, companies, security teams, warehouses and tour operators. Segway-Ninebot also works on new technologies such as service robots and intelligent mobility systems.

Segway-Ninebot Europe operates from several countries, including the Netherlands (Amsterdam), Spain, France and Germany. From these offices, the brands Segway and Ninebot by Segway are sold and supported across the EMEA region. Every day, the team works on one clear goal: creating safe, smart and comfortable mobility for everyone.

Functieomschrijving

In this role, you make sure our customers and dealers receive fast, friendly and professional support. You help them with technical questions, guide them through issues and make sure every service request is handled in the right way. You work closely with other departments in Europe to keep the service process smooth and organised.

Your main tasks:

• Manage the Service Center for KickScooters in the Benelux.

• Support dealers (B2B) with technical questions about e-Scooters and e-Mopeds.

• Help dealers by phone or email with issues, concerns or complaints.

• Handle and monitor service level agreements with key retailers.

• Work mainly from your desk, where you advise customers on technical matters and follow up on their requests.

• Process warranty claims in SAP.

• Collect the right information to correctly handle each inquiry.

• Keep the service center running smoothly by understanding and improving all daily processes.

• Make sure unresolved issues go to the right colleague or department.

• Coordinate and communicate clearly with internal teams across Europe.

Functie-eisen

We are looking for someone who enjoys helping customers, understands technical topics and feels comfortable working both independently and in a team. You make quick, smart decisions and you like to keep things organised and clear.

You bring:

• A bachelor’s degree, preferably in a technical field.

• Good understanding of customer service and how to support customers in a professional way.

• Technical interest: you are willing to learn everything about our Segway products.

• Experience with basic administrative tasks.

• The ability to work independently and use good judgement.

• Very good communication skills in both English and Dutch, spoken and written.

• Strong skills in Microsoft Office (Excel, Word, Outlook).

• A proactive attitude: you take initiative and don’t wait for others to solve things.

• A team mindset: you communicate clearly and listen well.

• A customer-focused way of working.

• Problem-solving skills and the ability to analyse issues.

• High attention to detail and accuracy.

• The ability to work with data and process information in the right way.

• You stay calm and focused, even when things get busy.

Arbeidsvoorwaarden

At Segway-Ninebot you step into a modern, international company where every day is different. You will get a good salary and work in a dynamic role within a global market leader in micromobility. We make sure you have everything you need to do your job well and to grow in your career.

This is what we offer:

• A good salary, matching your experience.

• 25 vacation days to recharge and enjoy your time off.

• A solid pension plan.

• A laptop and company phone so you can work comfortably and professionally.

• Opportunities for growth and development — training, learning on the job and space for your own ideas.

• International experience: you will stay in touch with our teams worldwide and, when possible, you will even visit our factory and headquarters in China.

• A friendly, diverse and supportive team that works together to achieve the best results.

• A workplace where your voice is heard and where you can really make an impact on the customer experience.

• Together with Segway-Ninebot, you take the next step in your career.