Sdu Wettenbundel Sociaal Juridische Dienstverlening€ 37,75
Kenmerken
AuteurMarkus Edgar Hormess
ConditieGelezen
Productnummer (ISBN)9781491927182
Jaar (oorspr.)2018
Beschrijving
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Titel: This is Service Design Doing
Auteur: Markus Edgar Hormess
ISBN: 9781491927182
Conditie: Beetje gebruikt
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. Youll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. Youll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Titel: This is Service Design Doing
Auteur: Markus Edgar Hormess
ISBN: 9781491927182
Conditie: Beetje gebruikt
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. Youll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. Youll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
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Advertentienummer: a151645771200sinds 1 aug. '25, 07:59
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