Strategic PM - Account Support, Amsterdam

Functieomschrijving

• *Are you a proactive and strategic leader passionate about improving customer experience and driving impactful programs at scale? We’re looking for a results-driven Strategic Program Manager – Account Support to lead high-impact initiatives across our EMEA customer experience organization. This is your opportunity to shape operational excellence, unlock efficiencies, and elevate customer satisfaction across diverse markets.

• *What are you going to do?

As the Strategic Program Manager – Account Support, you’ll:

• Design and optimize CX support programs across EMEA, driving strategic projects that enhance customer experience and streamline account-related support operations;
• Leverage data insights to identify trends, surface opportunities, and shape decision-making at leadership levels;
• Develop scalable solutions, prioritizing cost efficiency, quality improvements, and exceptional customer outcomes across multiple geographies;
• Own cross-functional initiatives, including product rollouts, tooling upgrades, and process/policy enhancements with clear business impact;
• Establish governance models to address complex, cross-market challenges while ensuring alignment with global business strategies;
• Build strong stakeholder relationships across regions and functions, influencing without authority to secure alignment and resources;
• Mentor and guide regional program teams, enabling excellence in execution and continuous learning.

What do we offer?

• A salary between €8.000,- and €9.000,- gross per month based on a 40-hour workweek;
• A performance bonus: €21,000 annually, paid quarterly;
• Option to work hybrid (Tuesday and Thursdays in office);
• 25 vacation days;
• 8.33% vacation allowance;
• Pension accrual from day 1 of employment;
• A high-impact role in an international company that’s redefining mobility and CX.

Where will you work?
Our client is a leading innovator in the mobility sector, transforming transportation and local logistics for individuals and businesses alike. With technology at the core and customer obsession as a guiding principle, they’re setting new standards for efficiency, accessibility, and support. Join their mission to create seamless, human-centered experiences in every journey.

What do we ask?

• 6+ years of experience in program management, customer support operations, or strategy execution in fast-paced environments;
• Proven self-starter: able to scope, structure, and lead programs with limited direction and high autonomy;
• Strong business acumen: understand business drivers, external trends, and make data-informed decisions that align with strategic goals;
• Analytical mindset: adept at working with complex datasets, uncovering insights, and telling compelling, data-driven stories;
• Strategic thinker: challenge assumptions, ask the right questions, and uncover root causes and long-term opportunities;
• Excellent communication and stakeholder management skills—comfortable influencing cross-functional and regional leadership;
• Experience working in EMEA regional or global customer operations is a strong plus;
• Fluent in English (Dutch is a plus, not a requirement).

Are you interested?
If you’re excited to shape the future of customer experience across EMEA, we’d love to hear from you!